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General Support

General order and store support questions and information.

What is your shipping policy?

All of our orders are processed and shipped within 48hrs  Monday - Friday. If your order is placed after 10am Friday, it will ship the following business day. Orders are not processed and do not ship on Saturday and Sunday. We are a small business an

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking. Tracking information may not be immediately available after your order

How do I cancel my order?

You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been ship

How do I make a return?

Return Policy. You can return any new, unused and unaltered item within 60 days of delivery of your item. We will issue a full refund to your original payment method. You are responsible for return shipping costs. If you received a pre-paid label, th

Do you offer refunds or exchanges?

Exchanges. Refund Policy.

What if my package gets lost or arrives damaged?

At Moto Camp Nerd, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to the carrier for status updates or contact our customer support team at [email protected] w

Do you have a retail store?

Yes! All our inventory and orders ship from our store in central NC. 11651 N Main StSuite SArchdale, NC 27263

Do you offer price adjustments?

Price Adjustment: If an item you purchased goes on sale at a lower price within 14 days of your original purchase date, we will honor the sale or discount price. To request a price adjustment, please email our customer service team with your order de

Do you price match?

We do not price match with competitors. While you may find some items priced lower elsewhere, our overall pricing is competitive with all other stores item for item.

Pricing Policy

At Moto Camp Nerd, we strive to offer competitive prices and excellent value to our customers. To ensure transparency and clarity regarding our pricing, please take note of the following policies:. 1. Price Matching: We do not offer price matching at

How do I apply the military discount to my order?

To apply the military discount to your order, please follow these steps:. If you encounter any issues, such as the GovXID not loading or certain products not qualifying, please let us know and we will assist you further.