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How do I make a return?Updated 2 months ago

You can return any new, unused and unaltered item within 60 days of delivery of your item. We will issue a full refund to your original payment method. You are responsible for return shipping costs.

Refund Policy

  • You can return any new, unused and unaltered item, with original packaging, within 60 days of delivery of your item.
  • Once your return is received and inspected, we will process your return. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for return shipping costs.
  • You can follow the link below to process your return.

Clearance/Demo/Discontinued items 
Clearance, demo, and discontinued items cannot be returned or refunded. 

Exchanges 

  • The best way to exchange an item is to fill out the return form and then make a new order for the item you want.
  • When you return an item and purchase the exchange, we waive return shipping on items over $100



Damage/Defective Product

If your item arrived defective or damaged contact us first by email at [email protected]

Return Shipping Options

  • By following the link below you can begin your return process through your account.
  • Select the order and submit a return request.
  • After return if authorized you will obtain a pre-paid label. Please check your account and spam email for notifications.
  • The shipping costs will be deducted from your total refund amount.

 

Warranty Claims

Moto Camp Nerd does not handle any warranty claims with the manufacturer. The customer is responsible for contacting the brands manufacturer for warrant claims.


Exempt From Return Items

Custom order items are exempt from being returned. If there is a defect with your item please contact us and we will be able to replace the item.


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted, typically 2-10 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who made the purchase.


Start My Return


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